Your satisfaction is our top priority!
For any questions or concerns, contact our dedicated support team at Support@Southernathletica.com.
How soon can I expect my order to be shipped?
Our team generally takes 1 to 2 business days to pack and dispatch your entire order, with shipping typically requiring 2 to 3 days. Please note that during promotional or holiday periods, we recommend allowing up to 7 business days for your order to be shipped.
How can I track my order?
Once your order has been shipped, you will receive an email confirmation with tracking information. If your order is shipped in multiple packages, each package will have its own unique tracking number. You can use these tracking numbers to monitor the delivery status of each part of your order.
What should I do if there are delays in shipping?
While we strive to meet our shipping timelines, unforeseen circumstances may cause delays. If you experience any issues or have concerns about the shipping status of your order, please reach out to our support team at Support@Southernathletica.com, and we'll be happy to assist you.
Can I cancel my order or make changes after it has been placed?
If you need to make any changes to your order, we're here to help! Please send an email to Support@Southernathletica.com as soon as possible, and we will work promptly to accommodate your request. It's important to note that we strive to process and ship orders quickly. Once your order has been fulfilled, unfortunately, no changes can be made. Therefore, it's crucial to reach out to us at the earliest convenience if you require any modifications.
How can I request changes to my order?
To request changes or cancel your order, please contact our support team at Support@Southernathletica.com. Include your order number and a detailed explanation of the changes you'd like to make. We'll do our best to assist you promptly. Keep in mind that once an order has been fulfilled, it enters the shipping process, and changes become challenging.
What should I do if my order has already been fulfilled?
Once your order has been fulfilled and is in the shipping process, we, unfortunately, cannot make any changes. In such cases, we recommend checking our return policy or contacting our support team for further assistance.
How quickly should I contact support for order changes?
We recommend reaching out to our support team at Support@Southernathletica.com as soon as you realize you need to make changes to your order. The faster you contact us, the more likely we can accommodate your request before the order is fulfilled.
Remember, your satisfaction is important to us, and we'll do our best to assist you with any order-related inquiries.
RETURN AND EXCHANGES
What options do I have for returns?
We offer Free Unlimited Returns for Store Credit or Exchanges through re:do, available for a minimal fee of $1.98. Consider this your return insurance! This option covers the cost of return shipping for STORE CREDIT or EXCHANGE requests. It's important to note that it does not cover return shipping for refund requests.
Can I return the items for a refund?
Yes, you can return items for a refund. However, please note that the Free Unlimited Return with re:do specifically cover return shipping for STORE CREDIT or EXCHANGE requests. If you opt for a refund, return shipping costs are not covered.
How do I initiate a return?
Can I return an online order in-store?
Currently, we do not facilitate the return of online purchases in-store.
How long should I expect for my refund or exchange to be processed?
Please allow 7-14 days from the initiation of the return process to receive your refund or exchange. This timeline includes the time it takes for your items to travel back to our Returns Team, as well as the processing time.